Service management : operations, strategy, and information technology
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| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Boston :
McGraw-Hill / Irwin,
c2006
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| Edition: | 5th ed. |
| Series: | McGraw-Hill/Irwin series operations management
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| Subjects: | |
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