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|a 658
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|a Normann, Richard
|d 1943-
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| 245 |
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|a Service management :
|b strategy and leadership in service business /
|c Richard Normann
|
| 250 |
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|a 3rd ed.
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| 260 |
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|a Chichester ; New York :
|b Wiley,
|c c2000
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| 300 |
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|a xiii, 234 p.;
|c 23 cm.
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| 504 |
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|a Includes bibliographical references and index
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| 650 |
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|a Service industries
|x Management.
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| 970 |
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|a ΜΑΛΑΓΑΡΗ
|b ΦΩΤΕΙΝΗ
|z 2001/04/04
|