Παραπομπή σε μορφή APA (7η εκδ.)

Normann, R. (2000). Service management: Strategy and leadership in service business (3rd ed.). Wiley.

Παραπομπή σε μορφή Chicago (17η εκδ.)

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3rd ed. Chichester ; New York: Wiley, 2000.

Παραπομπή σε μορφή MLA (9th εκδ.)

Normann, Richard. Service Management: Strategy and Leadership in Service Business. 3rd ed. Wiley, 2000.