Norman, D. A., & Draper, S. W. (1986). User centered system design: New perspectives on human-computer interaction. Lawrence Erlbaum Associates.
Chicago Style (17th ed.) CitationNorman, Donald A., and Stephen W. Draper. User Centered System Design: New Perspectives on Human-computer Interaction. Hillsdale, NJ.: Lawrence Erlbaum Associates, 1986.
MLA (9th ed.) CitationNorman, Donald A., and Stephen W. Draper. User Centered System Design: New Perspectives on Human-computer Interaction. Lawrence Erlbaum Associates, 1986.
Warning: These citations may not always be 100% accurate.