APA (7th ed.) Citation

Carroll, J. M. (1995). Scenario-based design: Envisioning work and technology in system development. John Wiley & sons.

Chicago Style (17th ed.) Citation

Carroll, John M. Scenario-based Design: Envisioning Work and Technology in System Development. New York: John Wiley & sons, 1995.

MLA (9th ed.) Citation

Carroll, John M. Scenario-based Design: Envisioning Work and Technology in System Development. John Wiley & sons, 1995.