Lientz, B. P., & Rea, K. P. (2000). 2001 Professional's guide to process improvement: Maximizing profit, efficiency, and growth. Harcourt Professional Publishing.
Παραπομπή σε μορφή Chicago (17η εκδ.)Lientz, Bennet P., και Kathryn P. Rea. 2001 Professional's Guide to Process Improvement: Maximizing Profit, Efficiency, and Growth. San Diego: Harcourt Professional Publishing, 2000.
Παραπομπή σε μορφή MLA (9th εκδ.)Lientz, Bennet P., και Kathryn P. Rea. 2001 Professional's Guide to Process Improvement: Maximizing Profit, Efficiency, and Growth. Harcourt Professional Publishing, 2000.
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