APA (7th ed.) Citation

Fitzsimmons, J. A., Fitzsimmons, M. J., & Bordoloi, S. (2014). Service management: Operations, strategy, information technology (8th ed.). McGraw-Hill.

Chicago Style (17th ed.) Citation

Fitzsimmons, James A., Mona J. Fitzsimmons, and Sanjeev Bordoloi. Service Management: Operations, Strategy, Information Technology. 8th ed. New York: McGraw-Hill, 2014.

MLA (9th ed.) Citation

Fitzsimmons, James A., et al. Service Management: Operations, Strategy, Information Technology. 8th ed. McGraw-Hill, 2014.