Report
Computer-Based Training for Loan Counselors.
| Title: | Computer-Based Training for Loan Counselors. |
|---|---|
| Language: | English |
| Authors: | Bonello, David, Cavagnol, Richard M. |
| Source: | Performance Improvement. Sep 1996 35(8):20-24. |
| Peer Reviewed: | Y |
| Page Count: | 5 |
| Publication Date: | 1996 |
| Document Type: | Reports - Evaluative Journal Articles |
| Descriptors: | Computer Assisted Instruction, Computer System Design, Cost Effectiveness, Improvement, Instructional Design, Job Training, Organizational Effectiveness, Program Development, Program Effectiveness, Program Validation, Self Evaluation (Groups), Time Management |
| Abstract: | A mortgage services company conducted a cost benefit analysis of a computer-based training program for its payment application process. A test group showed a 21% increase in speed of making payments, an 81% increase in accuracy, a reduction of average training time by nearly 65%, and improved morale. Program design, development, authoring, and validation are discussed. (PEN) |
| Entry Date: | 1997 |
| Accession Number: | EJ529763 |
| Database: | ERIC |
| Description not available. |