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Computer-Based Training for Loan Counselors.

Bibliographic Details
Title: Computer-Based Training for Loan Counselors.
Language: English
Authors: Bonello, David, Cavagnol, Richard M.
Source: Performance Improvement. Sep 1996 35(8):20-24.
Peer Reviewed: Y
Page Count: 5
Publication Date: 1996
Document Type: Reports - Evaluative
Journal Articles
Descriptors: Computer Assisted Instruction, Computer System Design, Cost Effectiveness, Improvement, Instructional Design, Job Training, Organizational Effectiveness, Program Development, Program Effectiveness, Program Validation, Self Evaluation (Groups), Time Management
Abstract: A mortgage services company conducted a cost benefit analysis of a computer-based training program for its payment application process. A test group showed a 21% increase in speed of making payments, an 81% increase in accuracy, a reduction of average training time by nearly 65%, and improved morale. Program design, development, authoring, and validation are discussed. (PEN)
Entry Date: 1997
Accession Number: EJ529763
Database: ERIC
FullText Text:
  Availability: 0
Header DbId: eric
DbLabel: ERIC
An: EJ529763
AccessLevel: 3
PubType: Report
PubTypeId: report
PreciseRelevancyScore: 0
IllustrationInfo
Items – Name: Title
  Label: Title
  Group: Ti
  Data: Computer-Based Training for Loan Counselors.
– Name: Language
  Label: Language
  Group: Lang
  Data: English
– Name: Author
  Label: Authors
  Group: Au
  Data: <searchLink fieldCode="AR" term="%22Bonello%2C+David%22">Bonello, David</searchLink><br /><searchLink fieldCode="AR" term="%22Cavagnol%2C+Richard+M%2E%22">Cavagnol, Richard M.</searchLink>
– Name: TitleSource
  Label: Source
  Group: Src
  Data: <searchLink fieldCode="SO" term="%22Performance+Improvement%22"><i>Performance Improvement</i></searchLink>. Sep 1996 35(8):20-24.
– Name: PeerReviewed
  Label: Peer Reviewed
  Group: SrcInfo
  Data: Y
– Name: Pages
  Label: Page Count
  Group: Src
  Data: 5
– Name: DatePubCY
  Label: Publication Date
  Group: Date
  Data: 1996
– Name: TypeDocument
  Label: Document Type
  Group: TypDoc
  Data: Reports - Evaluative<br />Journal Articles
– Name: Subject
  Label: Descriptors
  Group: Su
  Data: <searchLink fieldCode="DE" term="%22Computer+Assisted+Instruction%22">Computer Assisted Instruction</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+System+Design%22">Computer System Design</searchLink><br /><searchLink fieldCode="DE" term="%22Cost+Effectiveness%22">Cost Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Improvement%22">Improvement</searchLink><br /><searchLink fieldCode="DE" term="%22Instructional+Design%22">Instructional Design</searchLink><br /><searchLink fieldCode="DE" term="%22Job+Training%22">Job Training</searchLink><br /><searchLink fieldCode="DE" term="%22Organizational+Effectiveness%22">Organizational Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Development%22">Program Development</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Effectiveness%22">Program Effectiveness</searchLink><br /><searchLink fieldCode="DE" term="%22Program+Validation%22">Program Validation</searchLink><br /><searchLink fieldCode="DE" term="%22Self+Evaluation+%28Groups%29%22">Self Evaluation (Groups)</searchLink><br /><searchLink fieldCode="DE" term="%22Time+Management%22">Time Management</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: A mortgage services company conducted a cost benefit analysis of a computer-based training program for its payment application process. A test group showed a 21% increase in speed of making payments, an 81% increase in accuracy, a reduction of average training time by nearly 65%, and improved morale. Program design, development, authoring, and validation are discussed. (PEN)
– Name: DateEntry
  Label: Entry Date
  Group: Date
  Data: 1997
– Name: AN
  Label: Accession Number
  Group: ID
  Data: EJ529763
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 5
        StartPage: 20
    Subjects:
      – SubjectFull: Computer Assisted Instruction
        Type: general
      – SubjectFull: Computer System Design
        Type: general
      – SubjectFull: Cost Effectiveness
        Type: general
      – SubjectFull: Improvement
        Type: general
      – SubjectFull: Instructional Design
        Type: general
      – SubjectFull: Job Training
        Type: general
      – SubjectFull: Organizational Effectiveness
        Type: general
      – SubjectFull: Program Development
        Type: general
      – SubjectFull: Program Effectiveness
        Type: general
      – SubjectFull: Program Validation
        Type: general
      – SubjectFull: Self Evaluation (Groups)
        Type: general
      – SubjectFull: Time Management
        Type: general
    Titles:
      – TitleFull: Computer-Based Training for Loan Counselors.
        Type: main
  BibRelationships:
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      – PersonEntity:
          Name:
            NameFull: Bonello, David
      – PersonEntity:
          Name:
            NameFull: Cavagnol, Richard M.
    IsPartOfRelationships:
      – BibEntity:
          Dates:
            – D: 01
              M: 01
              Type: published
              Y: 1996
          Numbering:
            – Type: volume
              Value: 35
            – Type: issue
              Value: 8
          Titles:
            – TitleFull: Performance Improvement
              Type: main
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