eBook
Conversational AI
| Τίτλος: | Conversational AI |
|---|---|
| Περιγραφή: | 'A thorough guide to the entire process of designing and implementing virtual assistants. Goes way beyond the technicalities.'- Maxim Volgin, KLM Design, develop, and deploy human-like AI solutions that chat with your customers, solve their problems, and streamline your support services.In Conversational AI, you will learn how to:Pick the right AI assistant type and channel for your needsWrite dialog with intentional tone and specificityTrain your AI's classifier from the ground upCreate question-and-direct-response AI assistantsDesign and optimize a process flow for web and voiceTest your assistant's accuracy and plan out improvementsConversational AI: Chatbots that work teaches you to create the kind of AI-enabled assistants that are revolutionizing the customer service industry. You'll learn to build effective conversational AI that can automate common inquiries and easily address your customers'most common problems. This engaging and entertaining book delivers the essential technical and creative skills for designing successful AI solutions, from coding process flows and training machine learning, to improving your written dialog.About the technologyCreate AI-driven chatbots and other intelligent agents that humans actually enjoy talking to! Adding intelligence to automated response systems saves time and money for you and your customers. Conversational AI systems excel at routine tasks such as answering common questions, classifying issues, and routing customers to the appropriate human staff. This book will show you how to build effective, production-ready AI assistants.About the bookConversational AI is a guide to creating AI-driven voice and text agents for customer support and other conversational tasks. This practical and entertaining book combines design theory with techniques for building and training AI systems. In it, you'll learn how to find training data, assess performance, and write dialog that sounds human. You'll go from building simple chatbots to designing the voice assistant for a complete call center.What's insidePick the right AI for your needsTrain your AI classifierCreate question-and-direct-response assistantsDesign and optimize a process flowAbout the readerFor software developers. Examples use Watson Assistant and Python.About the authorAndrew R. Freed is a Master Inventor and Senior Technical Staff Member at IBM. He has worked in AI solutions since 2012.Table of ContentsPART 1 FOUNDATIONS1 Introduction to conversational AI2 Building your first conversational AIPART 2 DESIGNING FOR SUCCESS3 Designing effective processes4 Designing effective dialogue5 Building a successful AI assistantPART 3 TRAINING AND TESTING6 Training your assistant7 How accurate is your assistant?8 Testing your dialogue flowsPART 4 MAINTENANCE9 Deployment and management10 Improving your assistantPART 5 ADVANCED/OPTIONAL TOPICS11 Building your own classifier12 Additional training for voice assistants |
| Συγγραφείς: | Andrew Freed |
| Resource Type: | eBook. |
| Θέματα: | Intelligent personal assistants (Computer software--Design |
| Categories: | COMPUTERS / Voice Search & Digital Assistants, COMPUTERS / Languages / Python, COMPUTERS / Speech & Audio Processing |
| Βάση Δεδομένων: | eBook Index |
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