Academic Journal
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Efficient Use of Telephone Survey Response Facilities: A Decision Aid.

Λεπτομέρειες βιβλιογραφικής εγγραφής
Τίτλος: Efficient Use of Telephone Survey Response Facilities: A Decision Aid.
Συγγραφείς: Ellis, Neale R.
Συνεισφορές: NAVAL POSTGRADUATE SCHOOL MONTEREY CA
Πηγή: DTIC AND NTIS
Έτος έκδοσης: 1994
Θεματικοί όροι: Computer Programming and Software, Non-radio Communications, COMPUTERIZED SIMULATION, SURVEYS, RESPONSE, DECISION AIDS, QUESTIONNAIRES, TELEPHONE LINES, OPTIMIZATION, STOCHASTIC PROCESSES, QUEUEING THEORY, DECISION MAKING, EMPLOYMENT, MODELS, NETWORKS, CAPACITY(QUANTITY), ATTRITION, RATES, EFFICIENCY, THESES, TIME, SOLUTIONS(GENERAL), MEAN, TELEPHONE SYSTEMS, ARRIVAL, LOW RATE, BATCH PROCESSING, OVERLOAD, CATI(COMPUTER AIDED TELEPHONE INQUIRY), MODSIM COMPUTER PROGRAM
Time: 14
Περιγραφή: This thesis develops an object-oriented simulation model of the Computer Aided Telephone Inquiry (CATI) system currenily employed by the Defense Health Resources Study Center, which allows recipients of mailed survey questionnaires to respond to the mailed questionnaires via telephone. The simulation models system performance and the response arrival process as a transitory queuing system. The primary focus of this study is to develop a predictive decision aid for effective and efficient employment of the CATI system, while minimizing response attrition due to system overload. Sensitivity analysis is conducted to determine arrival rates which overload the system, mean service time effect on system capacity, and effects of various retry decision processes (i.e., the arrival process for respondents who fail to access the system because of system overload). Additionally, possible network optimizations designed to aid in the development of appropriate mailing strategies are discussed. As a predictive tool, the model appears to be quite accurate. Network optimization solutions for mailing strategies may achieve a significantly lower caller attrition rates than strategies which call for evenly distributed batch survey mailings.
Τύπος εγγράφου: text
Γλώσσα: English
Relation: http://www.dtic.mil/docs/citations/ADA288592
Διαθεσιμότητα: http://www.dtic.mil/docs/citations/ADA288592
Rights: undefined
Αριθμός Καταχώρησης: edsbas.5DA58B79
Βάση Δεδομένων: BASE
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  – Url: http://www.dtic.mil/docs/citations/ADA288592#
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  Data: Efficient Use of Telephone Survey Response Facilities: A Decision Aid.
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  Data: NAVAL POSTGRADUATE SCHOOL MONTEREY CA
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  Data: DTIC AND NTIS
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  Data: 1994
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  Data: <searchLink fieldCode="DE" term="%22Computer+Programming+and+Software%22">Computer Programming and Software</searchLink><br /><searchLink fieldCode="DE" term="%22Non-radio+Communications%22">Non-radio Communications</searchLink><br /><searchLink fieldCode="DE" term="%22COMPUTERIZED+SIMULATION%22">COMPUTERIZED SIMULATION</searchLink><br /><searchLink fieldCode="DE" term="%22SURVEYS%22">SURVEYS</searchLink><br /><searchLink fieldCode="DE" term="%22RESPONSE%22">RESPONSE</searchLink><br /><searchLink fieldCode="DE" term="%22DECISION+AIDS%22">DECISION AIDS</searchLink><br /><searchLink fieldCode="DE" term="%22QUESTIONNAIRES%22">QUESTIONNAIRES</searchLink><br /><searchLink fieldCode="DE" term="%22TELEPHONE+LINES%22">TELEPHONE LINES</searchLink><br /><searchLink fieldCode="DE" term="%22OPTIMIZATION%22">OPTIMIZATION</searchLink><br /><searchLink fieldCode="DE" term="%22STOCHASTIC+PROCESSES%22">STOCHASTIC PROCESSES</searchLink><br /><searchLink fieldCode="DE" term="%22QUEUEING+THEORY%22">QUEUEING THEORY</searchLink><br /><searchLink fieldCode="DE" term="%22DECISION+MAKING%22">DECISION MAKING</searchLink><br /><searchLink fieldCode="DE" term="%22EMPLOYMENT%22">EMPLOYMENT</searchLink><br /><searchLink fieldCode="DE" term="%22MODELS%22">MODELS</searchLink><br /><searchLink fieldCode="DE" term="%22NETWORKS%22">NETWORKS</searchLink><br /><searchLink fieldCode="DE" term="%22CAPACITY%28QUANTITY%29%22">CAPACITY(QUANTITY)</searchLink><br /><searchLink fieldCode="DE" term="%22ATTRITION%22">ATTRITION</searchLink><br /><searchLink fieldCode="DE" term="%22RATES%22">RATES</searchLink><br /><searchLink fieldCode="DE" term="%22EFFICIENCY%22">EFFICIENCY</searchLink><br /><searchLink fieldCode="DE" term="%22THESES%22">THESES</searchLink><br /><searchLink fieldCode="DE" term="%22TIME%22">TIME</searchLink><br /><searchLink fieldCode="DE" term="%22SOLUTIONS%28GENERAL%29%22">SOLUTIONS(GENERAL)</searchLink><br /><searchLink fieldCode="DE" term="%22MEAN%22">MEAN</searchLink><br /><searchLink fieldCode="DE" term="%22TELEPHONE+SYSTEMS%22">TELEPHONE SYSTEMS</searchLink><br /><searchLink fieldCode="DE" term="%22ARRIVAL%22">ARRIVAL</searchLink><br /><searchLink fieldCode="DE" term="%22LOW+RATE%22">LOW RATE</searchLink><br /><searchLink fieldCode="DE" term="%22BATCH+PROCESSING%22">BATCH PROCESSING</searchLink><br /><searchLink fieldCode="DE" term="%22OVERLOAD%22">OVERLOAD</searchLink><br /><searchLink fieldCode="DE" term="%22CATI%28COMPUTER+AIDED+TELEPHONE+INQUIRY%29%22">CATI(COMPUTER AIDED TELEPHONE INQUIRY)</searchLink><br /><searchLink fieldCode="DE" term="%22MODSIM+COMPUTER+PROGRAM%22">MODSIM COMPUTER PROGRAM</searchLink>
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  Data: 14
– Name: Abstract
  Label: Description
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  Data: This thesis develops an object-oriented simulation model of the Computer Aided Telephone Inquiry (CATI) system currenily employed by the Defense Health Resources Study Center, which allows recipients of mailed survey questionnaires to respond to the mailed questionnaires via telephone. The simulation models system performance and the response arrival process as a transitory queuing system. The primary focus of this study is to develop a predictive decision aid for effective and efficient employment of the CATI system, while minimizing response attrition due to system overload. Sensitivity analysis is conducted to determine arrival rates which overload the system, mean service time effect on system capacity, and effects of various retry decision processes (i.e., the arrival process for respondents who fail to access the system because of system overload). Additionally, possible network optimizations designed to aid in the development of appropriate mailing strategies are discussed. As a predictive tool, the model appears to be quite accurate. Network optimization solutions for mailing strategies may achieve a significantly lower caller attrition rates than strategies which call for evenly distributed batch survey mailings.
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  Data: http://www.dtic.mil/docs/citations/ADA288592
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Text: English
    Subjects:
      – SubjectFull: Computer Programming and Software
        Type: general
      – SubjectFull: Non-radio Communications
        Type: general
      – SubjectFull: COMPUTERIZED SIMULATION
        Type: general
      – SubjectFull: SURVEYS
        Type: general
      – SubjectFull: RESPONSE
        Type: general
      – SubjectFull: DECISION AIDS
        Type: general
      – SubjectFull: QUESTIONNAIRES
        Type: general
      – SubjectFull: TELEPHONE LINES
        Type: general
      – SubjectFull: OPTIMIZATION
        Type: general
      – SubjectFull: STOCHASTIC PROCESSES
        Type: general
      – SubjectFull: QUEUEING THEORY
        Type: general
      – SubjectFull: DECISION MAKING
        Type: general
      – SubjectFull: EMPLOYMENT
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      – SubjectFull: MODELS
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      – SubjectFull: NETWORKS
        Type: general
      – SubjectFull: CAPACITY(QUANTITY)
        Type: general
      – SubjectFull: ATTRITION
        Type: general
      – SubjectFull: RATES
        Type: general
      – SubjectFull: EFFICIENCY
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      – SubjectFull: THESES
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      – SubjectFull: TIME
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      – SubjectFull: MEAN
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      – SubjectFull: TELEPHONE SYSTEMS
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      – SubjectFull: BATCH PROCESSING
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      – SubjectFull: OVERLOAD
        Type: general
      – SubjectFull: CATI(COMPUTER AIDED TELEPHONE INQUIRY)
        Type: general
      – SubjectFull: MODSIM COMPUTER PROGRAM
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    Titles:
      – TitleFull: Efficient Use of Telephone Survey Response Facilities: A Decision Aid.
        Type: main
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            NameFull: Ellis, Neale R.
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              Type: published
              Y: 1994
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