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Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home.

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Title: Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home.
Authors: Park, YoungAh, Fritz, Charlotte, Jex, Steve M.
Source: Journal of Management; Sep2018, Vol. 44 Issue 7, p2535-2557, 23p
Subject Terms: Quality of work life, Cyberterrorism, Internet security, Work environment, Job Control Language (Computer program language)
Abstract: Given that many employees use e-mail for work communication on a daily basis, this study examined within-person relationships between day-level incivility via work e-mail (cyber incivility) and employee outcomes. Using resource-based theories, we examined two resources (i.e., job control, psychological detachment from work) that may alleviate the effects of cyber incivility on distress. Daily survey data collected over 4 consecutive workdays from 96 employees were analyzed using hierarchical linear modeling. Results showed that on days when employees experienced cyber incivility, they reported higher affective and physical distress at the end of the workday that, in turn, was associated with higher distress the next morning. Job control attenuated the concurrent relationships between cyber incivility and both types of distress at work, while psychological detachment from work in the evening weakened the lagged relationships between end-of-workday distress and distress the following morning. These findings shed light on cyber incivility as a daily stressor and on the importance of resources in both the work and home domains that can help reduce the incivility-related stress process. Theoretical and practical implications, limitations, and future research directions are discussed. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Management is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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  Data: Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home.
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  Data: <searchLink fieldCode="AR" term="%22Park%2C+YoungAh%22">Park, YoungAh</searchLink><br /><searchLink fieldCode="AR" term="%22Fritz%2C+Charlotte%22">Fritz, Charlotte</searchLink><br /><searchLink fieldCode="AR" term="%22Jex%2C+Steve+M%2E%22">Jex, Steve M.</searchLink>
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  Data: Journal of Management; Sep2018, Vol. 44 Issue 7, p2535-2557, 23p
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  Data: <searchLink fieldCode="DE" term="%22Quality+of+work+life%22">Quality of work life</searchLink><br /><searchLink fieldCode="DE" term="%22Cyberterrorism%22">Cyberterrorism</searchLink><br /><searchLink fieldCode="DE" term="%22Internet+security%22">Internet security</searchLink><br /><searchLink fieldCode="DE" term="%22Work+environment%22">Work environment</searchLink><br /><searchLink fieldCode="DE" term="%22Job+Control+Language+%28Computer+program+language%29%22">Job Control Language (Computer program language)</searchLink>
– Name: Abstract
  Label: Abstract
  Group: Ab
  Data: Given that many employees use e-mail for work communication on a daily basis, this study examined within-person relationships between day-level incivility via work e-mail (cyber incivility) and employee outcomes. Using resource-based theories, we examined two resources (i.e., job control, psychological detachment from work) that may alleviate the effects of cyber incivility on distress. Daily survey data collected over 4 consecutive workdays from 96 employees were analyzed using hierarchical linear modeling. Results showed that on days when employees experienced cyber incivility, they reported higher affective and physical distress at the end of the workday that, in turn, was associated with higher distress the next morning. Job control attenuated the concurrent relationships between cyber incivility and both types of distress at work, while psychological detachment from work in the evening weakened the lagged relationships between end-of-workday distress and distress the following morning. These findings shed light on cyber incivility as a daily stressor and on the importance of resources in both the work and home domains that can help reduce the incivility-related stress process. Theoretical and practical implications, limitations, and future research directions are discussed. [ABSTRACT FROM AUTHOR]
– Name: Abstract
  Label:
  Group: Ab
  Data: <i>Copyright of Journal of Management is the property of Sage Publications Inc. and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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        Value: 10.1177/0149206315576796
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      – Code: eng
        Text: English
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        PageCount: 23
        StartPage: 2535
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      – SubjectFull: Quality of work life
        Type: general
      – SubjectFull: Cyberterrorism
        Type: general
      – SubjectFull: Internet security
        Type: general
      – SubjectFull: Work environment
        Type: general
      – SubjectFull: Job Control Language (Computer program language)
        Type: general
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      – TitleFull: Daily Cyber Incivility and Distress: The Moderating Roles of Resources at Work and Home.
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            NameFull: Fritz, Charlotte
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              M: 09
              Text: Sep2018
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              Y: 2018
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