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Just talking the talk to customers? Customer concentration and supplier corporate social responsibility decoupling.

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Τίτλος: Just talking the talk to customers? Customer concentration and supplier corporate social responsibility decoupling.
Συγγραφείς: Wu L; College of Finance, Ningbo University of Finance and Economics, Ningbo, China., Guo Y; School of Management, Zhejiang University of Technology, Hangzhou, China., Cheng TCE; Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Kowloon, Hong Kong., Mvondo GFN; College of Management, Shenzhen University, Shenzhen, China. Electronic address: florent90@yahoo.fr.
Πηγή: Journal of environmental management [J Environ Manage] 2026 Sep 15; Vol. 417, pp. 130856. Date of Electronic Publication: 2026 Sep 04.
Τύπος έκδοσης: Journal Article
Γλώσσα: English
Στοιχεία περιοδικού: Publisher: Academic Press Country of Publication: England NLM ID: 0401664 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 1095-8630 (Electronic) Linking ISSN: 03014797 NLM ISO Abbreviation: J Environ Manage Subsets: MEDLINE
Imprint Name(s): Original Publication: London ; New York, Academic Press.
Ιατρικοί όροι (MeSH): Social Responsibility* , Consumer Behavior* , Commerce* , Communication*, China ; Humans
Περίληψη: This study examines the relationship between customer concentration and supplier corporate social responsibility (CSR) decoupling. Prior research remains divided on whether a concentrated customer base promotes or constrains supplier CSR. We theorize that customer concentration may create structural tension for suppliers by simultaneously increasing the need to demonstrate CSR responsiveness and constraining their capacity for substantive CSR implementation. Using data from Chinese publicly listed firms from 2010 to 2020, we find that customer concentration is positively associated with supplier CSR decoupling, consistent with a greater divergence between CSR communication and substantive CSR implementation. The positive association is stronger under greater industry competition but weaker in regions with a stronger legal environment. A stronger legal environment also attenuates the strengthening role of industry competition. Further analysis shows that the positive association between customer concentration and CSR decoupling is significantly more pronounced in the governance dimension than in the environmental and social dimensions. Overall, this study provides new insights into the relationship between customer concentration and supplier CSR and contributes to more effective and sustainable supply chain management.
(Copyright © 2026 Elsevier Ltd. All rights reserved.)
Competing Interests: Declaration of competing interests The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
Contributed Indexing: Keywords: CSR decoupling; Customer concentration; Industry competition; Legal environment
Entry Date(s): Date Created: 20260904 Date Completed: 20260929 Latest Revision: 20260929
Update Code: 20260929
DOI: 10.1016/j.jenvman.2026.130856
PMID: 42696788
Βάση Δεδομένων: MEDLINE
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  Data: Just talking the talk to customers? Customer concentration and supplier corporate social responsibility decoupling.
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  Data: <searchLink fieldCode="AU" term="%22Wu+L%22">Wu L</searchLink>; College of Finance, Ningbo University of Finance and Economics, Ningbo, China.<br /><searchLink fieldCode="AU" term="%22Guo+Y%22">Guo Y</searchLink>; School of Management, Zhejiang University of Technology, Hangzhou, China.<br /><searchLink fieldCode="AU" term="%22Cheng+TCE%22">Cheng TCE</searchLink>; Department of Logistics and Maritime Studies, The Hong Kong Polytechnic University, Kowloon, Hong Kong.<br /><searchLink fieldCode="AU" term="%22Mvondo+GFN%22">Mvondo GFN</searchLink>; College of Management, Shenzhen University, Shenzhen, China. Electronic address: florent90@yahoo.fr.
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  Data: This study examines the relationship between customer concentration and supplier corporate social responsibility (CSR) decoupling. Prior research remains divided on whether a concentrated customer base promotes or constrains supplier CSR. We theorize that customer concentration may create structural tension for suppliers by simultaneously increasing the need to demonstrate CSR responsiveness and constraining their capacity for substantive CSR implementation. Using data from Chinese publicly listed firms from 2010 to 2020, we find that customer concentration is positively associated with supplier CSR decoupling, consistent with a greater divergence between CSR communication and substantive CSR implementation. The positive association is stronger under greater industry competition but weaker in regions with a stronger legal environment. A stronger legal environment also attenuates the strengthening role of industry competition. Further analysis shows that the positive association between customer concentration and CSR decoupling is significantly more pronounced in the governance dimension than in the environmental and social dimensions. Overall, this study provides new insights into the relationship between customer concentration and supplier CSR and contributes to more effective and sustainable supply chain management.<br /> (Copyright © 2026 Elsevier Ltd. All rights reserved.)
– Name: Abstract
  Label: Competing Interests
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  Data: Declaration of competing interests The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.
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  Data: <i>Keywords: </i>CSR decoupling; Customer concentration; Industry competition; Legal environment
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