Academic Journal
[Low-priority emergency calls: planned and actual dispatching of resources in a German Emergency Dispatch Center (EDC) following the introduction of a standardized emergency call query. A retrospective analysis of EDC data].
| Τίτλος: | [Low-priority emergency calls: planned and actual dispatching of resources in a German Emergency Dispatch Center (EDC) following the introduction of a standardized emergency call query. A retrospective analysis of EDC data]. |
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| Μεταγλωττισμένος Τίτλος: | Niedrigprioritäre Einsätze im Rettungsdienst: Vorgesehene und tatsächliche Disposition von Ressourcen in einer deutschen integrierten Leitstelle nach Einführung einer standardisierten Notrufabfrage. Eine retrospektive Analyse der Leitstellendaten. |
| Συγγραφείς: | Thate S; Stadt Oldenburg - Feuerwehr, Fachdienst Strategische Gefahrenabwehr, Oldenburg, Deutschland; Carl von Ossietzky Universität Oldenburg, Fakultät VI Medizin und Gesundheits-wissenschaften, Oldenburger Forschungsnetzwerk Notfall- und Intensivmedizin (OFNI), Oldenburg, Deutschland; RWTH Aachen University Medical Faculty, Institut für Medizinische Informatik (IMI), Aachen, Deutschland. Electronic address: stefan.thate@stadt-oldenburg.de., Lubasch JS; Stadt Oldenburg - Feuerwehr, Fachdienst Strategische Gefahrenabwehr, Oldenburg, Deutschland; Carl von Ossietzky Universität Oldenburg, Fakultät VI Medizin und Gesundheits-wissenschaften, Oldenburger Forschungsnetzwerk Notfall- und Intensivmedizin (OFNI), Oldenburg, Deutschland., Plata C; RWTH Aachen University Medical Faculty, Institut für Medizinische Informatik (IMI), Aachen, Deutschland., Gülöz K; Großleitstelle Oldenburger Land AöR, Oldenburg, Deutschland., Eisenreich EW; Stadt Oldenburg - Feuerwehr, Fachdienst Strategische Gefahrenabwehr, Oldenburg, Deutschland., Röhrig R; RWTH Aachen University Medical Faculty, Institut für Medizinische Informatik (IMI), Aachen, Deutschland., Seeger I; Carl von Ossietzky Universität Oldenburg, Fakultät VI Medizin und Gesundheits-wissenschaften, Oldenburger Forschungsnetzwerk Notfall- und Intensivmedizin (OFNI), Oldenburg, Deutschland; Großleitstelle Oldenburger Land AöR, Oldenburg, Deutschland. |
| Πηγή: | Zeitschrift fur Evidenz, Fortbildung und Qualitat im Gesundheitswesen [Z Evid Fortbild Qual Gesundhwes] 2026 Jun; Vol. 203, pp. 77-86. Date of Electronic Publication: 2026 Apr 17. |
| Τύπος έκδοσης: | English Abstract; Journal Article |
| Γλώσσα: | German |
| Στοιχεία περιοδικού: | Publisher: Elsevier Urban & Fischer Country of Publication: Netherlands NLM ID: 101477604 Publication Model: Print-Electronic Cited Medium: Internet ISSN: 2212-0289 (Electronic) Linking ISSN: 18659217 NLM ISO Abbreviation: Z Evid Fortbild Qual Gesundhwes Subsets: MEDLINE |
| Imprint Name(s): | Original Publication: Amsterdam ; New York : Elsevier Urban & Fischer |
| Ιατρικοί όροι (MeSH): | Emergency Medical Dispatch*/organization & administration , Emergency Medical Dispatch*/statistics & numerical data , Emergency Medical Dispatch*/standards , Emergency Medical Service Communication Systems*/organization & administration , Emergency Medical Service Communication Systems*/standards , Emergency Medical Service Communication Systems*/statistics & numerical data , Emergency Medical Services*/organization & administration , Emergency Medical Services*/statistics & numerical data , National Health Programs*/organization & administration , Triage*/organization & administration , Triage*/statistics & numerical data, Humans ; Cross-Sectional Studies ; Germany ; Paramedics ; Retrospective Studies |
| Περίληψη: | Background: A significant proportion of calls to Emergency Dispatch Centers (EDCs) are classified as low-priority calls (LPCs). This study examines LPCs detected in an EDC through a standardized emergency call query and the degree of fulfilment between planned and actual dispatching. Method: This retrospective prevalence study uses descriptive and exploratory data analysis to examine data from the routine documentation of the emergency dispatch system (EDS) and the standardized emergency call system of an EDC. The primary endpoint of the study is the frequency of LPCs for assistance and their standardized assignment to the appropriate care structures of medical on-call services (provided by the Association of Statutory Health Insurance Physicians, ASHIP) and community paramedics (CPs). Results: Just under 10% of the calls handled with a standardized emergency call query were LPCs. Of these, 54.0% fell within the remit of the ASHIP and 41.1% within the remit of EMS. In areas without CPs, an ALS ambulance was dispatched twice as often as in areas with such a system (85.9% versus 41.6%). Also, a difference was found regarding the subsequent transport to a hospital (57.4% vs. 29%). There were only minor differences in utilization between day (49.2%) and night (50.8%). Conclusion: The data examined support the current approach to reforming cross-sectoral emergency care services. Detecting LPCs will only lead to a needs-based care if suitable downstream resources are available at all times. The control of all outreach care resources by the EDC could prevent disruptions at sector boundaries. (Copyright © 2026. Published by Elsevier GmbH.) |
| Contributed Indexing: | Keywords: Emergency Medical Services (EMS); Emergency dispatch center; Leitstelle; Low-priority calls; Niedrigprioritäre Einsätze; Rettungsdienst; Sector boundaries; Sektorengrenzen; Standardisierte Notrufabfrage; Standardized emergency call systems |
| Entry Date(s): | Date Created: 20260418 Date Completed: 20260620 Latest Revision: 20260625 |
| Update Code: | 20260626 |
| DOI: | 10.1016/j.zefq.2026.03.006 |
| PMID: | 42000222 |
| Βάση Δεδομένων: | MEDLINE |
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