Conference
Impact of Blockchain Based After Sales Service and Battery Traceability on Customer Satisfaction in the Two Wheeler Electric Vehicle Market: Evidence from Bangalore City.
| Τίτλος: | Impact of Blockchain Based After Sales Service and Battery Traceability on Customer Satisfaction in the Two Wheeler Electric Vehicle Market: Evidence from Bangalore City. |
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| Συγγραφείς: | K., Prashantha1 prashanthvij019@gmail.com, Wajih, Syed Ahmed2 |
| Πηγή: | Advances in Consumer Research. Jul2026, Vol. 3 Issue 7, p117-125. 9p. |
| Θεματικοί όροι: | *Blockchains, *Customer satisfaction, *Warranty, *Electric vehicle industry, Cities & towns, Electric vehicles |
| Γεωγραφικοί όροι: | India, Bengaluru (India) |
| Περίληψη: | The increase in electric two wheelers in cities across India has led to new expectations about the quality of service after buying products and transparency about the products being sold to customers. The purpose of this research is to investigate how blockchain after sales service frameworks and the traceability of batteries impact the satisfaction level of customers who own electric vehicles (EVs) in Bangalore City. The study collected data from 200 registered EV owners living in different regions of Bangalore through a structured questionnaire. A quantitative research methodology was then used which included descriptive statistics, reliability analysis, correlation, and multiple regression techniques. All inferential tests were carried out at the .05 significance level (p < 0.05). The results suggest that both blockchain enabled transparency of service and traceability of batteries have a positive effect on the overall level of satisfaction of the customers. Blockchain after sale processes reduced the time to resolve grievances, increased the credibility of warranty claims and increased trust between customers and manufacturers; while the traceability of batteries contributed to a sense of safety with the product, made informed decisions about ownership and created brand loyalty for long periods of time. The implications of this research offer EV manufacturers, service aggregators, and policy stakeholders with practical insights into how they can use distributed ledger technologies to enhance post purchase customer experiences within the Indian EV market. [ABSTRACT FROM AUTHOR] |
| Copyright of Advances in Consumer Research is the property of Association for Consumer Research and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
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| Items | – Name: Title Label: Title Group: Ti Data: Impact of Blockchain Based After Sales Service and Battery Traceability on Customer Satisfaction in the Two Wheeler Electric Vehicle Market: Evidence from Bangalore City. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22K%2E%2C+Prashantha%22">K., Prashantha</searchLink><relatesTo>1</relatesTo><i> prashanthvij019@gmail.com</i><br /><searchLink fieldCode="AR" term="%22Wajih%2C+Syed+Ahmed%22">Wajih, Syed Ahmed</searchLink><relatesTo>2</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Advances+in+Consumer+Research%22">Advances in Consumer Research</searchLink>. Jul2026, Vol. 3 Issue 7, p117-125. 9p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Blockchains%22">Blockchains</searchLink><br />*<searchLink fieldCode="DE" term="%22Customer+satisfaction%22">Customer satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Warranty%22">Warranty</searchLink><br />*<searchLink fieldCode="DE" term="%22Electric+vehicle+industry%22">Electric vehicle industry</searchLink><br /><searchLink fieldCode="DE" term="%22Cities+%26+towns%22">Cities & towns</searchLink><br /><searchLink fieldCode="DE" term="%22Electric+vehicles%22">Electric vehicles</searchLink> – Name: SubjectGeographic Label: Geographic Terms Group: Su Data: <searchLink fieldCode="DE" term="%22India%22">India</searchLink><br /><searchLink fieldCode="DE" term="%22Bengaluru+%28India%29%22">Bengaluru (India)</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: The increase in electric two wheelers in cities across India has led to new expectations about the quality of service after buying products and transparency about the products being sold to customers. The purpose of this research is to investigate how blockchain after sales service frameworks and the traceability of batteries impact the satisfaction level of customers who own electric vehicles (EVs) in Bangalore City. The study collected data from 200 registered EV owners living in different regions of Bangalore through a structured questionnaire. A quantitative research methodology was then used which included descriptive statistics, reliability analysis, correlation, and multiple regression techniques. All inferential tests were carried out at the .05 significance level (p < 0.05). The results suggest that both blockchain enabled transparency of service and traceability of batteries have a positive effect on the overall level of satisfaction of the customers. Blockchain after sale processes reduced the time to resolve grievances, increased the credibility of warranty claims and increased trust between customers and manufacturers; while the traceability of batteries contributed to a sense of safety with the product, made informed decisions about ownership and created brand loyalty for long periods of time. The implications of this research offer EV manufacturers, service aggregators, and policy stakeholders with practical insights into how they can use distributed ledger technologies to enhance post purchase customer experiences within the Indian EV market. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Advances in Consumer Research is the property of Association for Consumer Research and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 9 StartPage: 117 Subjects: – SubjectFull: Blockchains Type: general – SubjectFull: Customer satisfaction Type: general – SubjectFull: Warranty Type: general – SubjectFull: Electric vehicle industry Type: general – SubjectFull: Cities & towns Type: general – SubjectFull: Electric vehicles Type: general – SubjectFull: India Type: general – SubjectFull: Bengaluru (India) Type: general Titles: – TitleFull: Impact of Blockchain Based After Sales Service and Battery Traceability on Customer Satisfaction in the Two Wheeler Electric Vehicle Market: Evidence from Bangalore City. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: K., Prashantha – PersonEntity: Name: NameFull: Wajih, Syed Ahmed IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 07 Text: Jul2026 Type: published Y: 2026 Identifiers: – Type: issn-print Value: 00989258 Numbering: – Type: volume Value: 3 – Type: issue Value: 7 Titles: – TitleFull: Advances in Consumer Research Type: main |
| ResultId | 1 |