(2026). When It's a Bad Idea to Apologize to Customers. Harvard Business Review, 104(5), 23.
Chicago Style (17th ed.) Citation"When It's a Bad Idea to Apologize to Customers." Harvard Business Review 104, no. 5 (2026): 23.
MLA (9th ed.) Citation"When It's a Bad Idea to Apologize to Customers." Harvard Business Review, vol. 104, no. 5, 2026, p. 23.
Warning: These citations may not always be 100% accurate.