Academic Journal
For the self or the environment? Customer mistreatment and pro-environmental behavior.
| Title: | For the self or the environment? Customer mistreatment and pro-environmental behavior. |
|---|---|
| Authors: | Liu, Pei1 (AUTHOR), He, Ping1 (AUTHOR), Liu, Nan2 (AUTHOR) nanliu@m.scnu.edu.cn, Li, Xin2 (AUTHOR) xinli0813@m.scnu.edu.cn |
| Source: | Journal of Sustainable Tourism. Aug2026, p1-26. 26p. 5 Illustrations. |
| Subject Terms: | *Client relations, Self-perception, Autonomy (Psychology), Green behavior, Attitudes toward the environment |
| Abstract: | AbstractDespite a wide investigation on the antecedents of pro-environmental behavior (PEB), factors in employee–customer interactions are poorly understood. This research, drawing from self-concept theory, theorizes that customer mistreatment impairs employees’ state self-concept (i.e., work meaningfulness), which results in decreased PEB. Moreover, employees’ trait self-concepts, i.e., self-orientation and environment-orientation, moderate the main effects. In particular, employees’ self-orientation strengthens customer mistreatment’s negative effect on work meaningfulness and subsequent PEB, while their environment-orientation protects such an effect and even reduces the negative effects of self-orientation. All our hypotheses were confirmed across a ten-day consecutive daily diary research and an experiment. This research not only enriches the antecedents and underlying mechanisms of PEB but also provides effective guidance for fostering employees’ PEB. [ABSTRACT FROM AUTHOR] |
| Copyright of Journal of Sustainable Tourism is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Database: | Business Source Index |
| FullText | Text: Availability: 0 CustomLinks: – Url: https://resolver.ebsco.com/c/fiv2js/result?sid=EBSCO:bsx&genre=article&issn=09669582&ISBN=&volume=&issue=&date=20260807&spage=1&pages=1-26&title=Journal of Sustainable Tourism&atitle=For%20the%20self%20or%20the%20environment%3F%20Customer%20mistreatment%20and%20pro-environmental%20behavior.&aulast=Liu%2C%20Pei&id=DOI:10.1080/09669582.2026.2715624 Name: Full Text Finder (for New FTF UI) (ns324271) Category: fullText Text: Full Text Finder MouseOverText: Full Text Finder |
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| IllustrationInfo | |
| Items | – Name: Title Label: Title Group: Ti Data: For the self or the environment? Customer mistreatment and pro-environmental behavior. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Liu%2C+Pei%22">Liu, Pei</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22He%2C+Ping%22">He, Ping</searchLink><relatesTo>1</relatesTo> (AUTHOR)<br /><searchLink fieldCode="AR" term="%22Liu%2C+Nan%22">Liu, Nan</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> nanliu@m.scnu.edu.cn</i><br /><searchLink fieldCode="AR" term="%22Li%2C+Xin%22">Li, Xin</searchLink><relatesTo>2</relatesTo> (AUTHOR)<i> xinli0813@m.scnu.edu.cn</i> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Journal+of+Sustainable+Tourism%22">Journal of Sustainable Tourism</searchLink>. Aug2026, p1-26. 26p. 5 Illustrations. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Client+relations%22">Client relations</searchLink><br /><searchLink fieldCode="DE" term="%22Self-perception%22">Self-perception</searchLink><br /><searchLink fieldCode="DE" term="%22Autonomy+%28Psychology%29%22">Autonomy (Psychology)</searchLink><br /><searchLink fieldCode="DE" term="%22Green+behavior%22">Green behavior</searchLink><br /><searchLink fieldCode="DE" term="%22Attitudes+toward+the+environment%22">Attitudes toward the environment</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: AbstractDespite a wide investigation on the antecedents of pro-environmental behavior (PEB), factors in employee–customer interactions are poorly understood. This research, drawing from self-concept theory, theorizes that customer mistreatment impairs employees’ state self-concept (i.e., work meaningfulness), which results in decreased PEB. Moreover, employees’ trait self-concepts, i.e., self-orientation and environment-orientation, moderate the main effects. In particular, employees’ self-orientation strengthens customer mistreatment’s negative effect on work meaningfulness and subsequent PEB, while their environment-orientation protects such an effect and even reduces the negative effects of self-orientation. All our hypotheses were confirmed across a ten-day consecutive daily diary research and an experiment. This research not only enriches the antecedents and underlying mechanisms of PEB but also provides effective guidance for fostering employees’ PEB. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Journal of Sustainable Tourism is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1080/09669582.2026.2715624 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 26 StartPage: 1 Subjects: – SubjectFull: Client relations Type: general – SubjectFull: Self-perception Type: general – SubjectFull: Autonomy (Psychology) Type: general – SubjectFull: Green behavior Type: general – SubjectFull: Attitudes toward the environment Type: general Titles: – TitleFull: For the self or the environment? Customer mistreatment and pro-environmental behavior. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Liu, Pei – PersonEntity: Name: NameFull: He, Ping – PersonEntity: Name: NameFull: Liu, Nan – PersonEntity: Name: NameFull: Li, Xin IsPartOfRelationships: – BibEntity: Dates: – D: 07 M: 08 Text: Aug2026 Type: published Y: 2026 Identifiers: – Type: issn-print Value: 09669582 Titles: – TitleFull: Journal of Sustainable Tourism Type: main |
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