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Unlocking lasting improvements in airport punctuality : The challenges facing airports and how they can be met.

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Τίτλος: Unlocking lasting improvements in airport punctuality : The challenges facing airports and how they can be met.
Συγγραφείς: Elliott, Mark1 (AUTHOR), Conway, Ken2 (AUTHOR), Oyetan, Tayo2 (AUTHOR), Cserep, Kata2 (AUTHOR), Harman, Gary3 (AUTHOR), Fraser, Rod4 (AUTHOR)
Πηγή: Journal of Airport Management. Spring2026, Vol. 20 Issue 2, p132-145. 14p.
Θεματικοί όροι: *Airport management, *Airport capacity, *Customer experience, *Airports, *Stakeholder analysis, *Resource allocation, *Commercial aeronautics, Punctuality
Γεωγραφικοί όροι: London (England)
Εταιρία/Οντότητα: Heathrow Airport (London, England)
Περίληψη: This paper explores the multifaceted challenges and strategic opportunities involved in improving on-time performance (OTP) at major airports, with particular reference to London Heathrow Airport's recent initiatives and sector-wide trends. The primary aim is to highlight how sustained focus on punctuality can serve as a lever for operational efficiency, capacity optimisation and enhanced passenger experience, especially as global air travel demand continues to escalate. The paper demonstrates that OTP improvement is not a siloed pursuit. Instead, it depends on transparent stakeholder collaboration, data-driven decision making and integrated sustainability objectives. Readers are provided with practical insights into how airports can more effectively align expectations and incentives across airlines, ground handlers and third party suppliers. These include establishing joint key performance indicators, fostering community forums for real-time issue escalation and resolution, and leveraging shared operational data to target areas for process improvement. The paper also details Heathrow's adoption of innovative technologies, such as turnaround management tools and ramp cameras, illustrating how accurate, real-time data can drive robust changes in performance. Furthermore, the paper tackles the environmental dimension by explaining how operational initiatives to reduce aircraft auxiliary power unit usage and transition towards alternative ground support not only cut emissions but also deliver cost and service benefits. By reading this paper, airport managers, policy makers and aviation professionals will gain a thorough understanding of how to collaboratively set trajectory-based OTP targets, adopt data and technology for continuous improvement and drive sustainable, resilient growth across the airport ecosystem. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/. [ABSTRACT FROM AUTHOR]
Copyright of Journal of Airport Management is the property of Henry Stewart Publications LLP and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.)
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  Data: Unlocking lasting improvements in airport punctuality : The challenges facing airports and how they can be met.
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  Data: This paper explores the multifaceted challenges and strategic opportunities involved in improving on-time performance (OTP) at major airports, with particular reference to London Heathrow Airport's recent initiatives and sector-wide trends. The primary aim is to highlight how sustained focus on punctuality can serve as a lever for operational efficiency, capacity optimisation and enhanced passenger experience, especially as global air travel demand continues to escalate. The paper demonstrates that OTP improvement is not a siloed pursuit. Instead, it depends on transparent stakeholder collaboration, data-driven decision making and integrated sustainability objectives. Readers are provided with practical insights into how airports can more effectively align expectations and incentives across airlines, ground handlers and third party suppliers. These include establishing joint key performance indicators, fostering community forums for real-time issue escalation and resolution, and leveraging shared operational data to target areas for process improvement. The paper also details Heathrow's adoption of innovative technologies, such as turnaround management tools and ramp cameras, illustrating how accurate, real-time data can drive robust changes in performance. Furthermore, the paper tackles the environmental dimension by explaining how operational initiatives to reduce aircraft auxiliary power unit usage and transition towards alternative ground support not only cut emissions but also deliver cost and service benefits. By reading this paper, airport managers, policy makers and aviation professionals will gain a thorough understanding of how to collaboratively set trajectory-based OTP targets, adopt data and technology for continuous improvement and drive sustainable, resilient growth across the airport ecosystem. This article is also included in The Business & Management Collection which can be accessed at https://hstalks.com/business/. [ABSTRACT FROM AUTHOR]
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  Label:
  Group: Ab
  Data: <i>Copyright of Journal of Airport Management is the property of Henry Stewart Publications LLP and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.)
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RecordInfo BibRecord:
  BibEntity:
    Languages:
      – Code: eng
        Text: English
    PhysicalDescription:
      Pagination:
        PageCount: 14
        StartPage: 132
    Subjects:
      – SubjectFull: Airport management
        Type: general
      – SubjectFull: Airport capacity
        Type: general
      – SubjectFull: Customer experience
        Type: general
      – SubjectFull: Airports
        Type: general
      – SubjectFull: Stakeholder analysis
        Type: general
      – SubjectFull: Resource allocation
        Type: general
      – SubjectFull: Commercial aeronautics
        Type: general
      – SubjectFull: Punctuality
        Type: general
      – SubjectFull: London (England)
        Type: general
      – SubjectFull: Heathrow Airport (London, England)
        Type: general
    Titles:
      – TitleFull: Unlocking lasting improvements in airport punctuality : The challenges facing airports and how they can be met.
        Type: main
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            NameFull: Elliott, Mark
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            NameFull: Conway, Ken
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            NameFull: Oyetan, Tayo
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            NameFull: Cserep, Kata
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            NameFull: Harman, Gary
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            NameFull: Fraser, Rod
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            – D: 01
              M: 03
              Text: Spring2026
              Type: published
              Y: 2026
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            – Type: issn-print
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              Value: 20
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