APA (7th ed.) Citation

Kinch, M. A., & Buell, R. W. (2025). Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact. Management Science (INFORMS), 71(11), 9710. https://doi.org/10.1287/mnsc.2022.01029

Chicago Style (17th ed.) Citation

Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact." Management Science (INFORMS) 71, no. 11 (2025): 9710. https://doi.org/10.1287/mnsc.2022.01029.

MLA (9th ed.) Citation

Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact." Management Science (INFORMS), vol. 71, no. 11, 2025, p. 9710, https://doi.org/10.1287/mnsc.2022.01029.