Academic Journal
The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction.
| Τίτλος: | The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction. |
|---|---|
| Συγγραφείς: | Tesch, Debbie1,2, Klein, Gary3 |
| Πηγή: | Decision Sciences. Winter2003, Vol. 34 Issue 1, p107-129. 23p. |
| Θεματικοί όροι: | *Job satisfaction, *Electronic data processing personnel, *Stakeholders, *Employee reviews, Ability, Computer users |
| Περίληψη: | ABSTRACT System development efforts depend to a large degree upon how well information systems (IS) managers, IS specialists, and IS users work together in a project team structure. Yet, these individuals frequently work under different perceptions about matters of importance to development, management, and success. This paper introduces a framework for examining IS specialists' skill requirements from a multiple-stakeholder perspective. Derived from discrepancy theory, the framework concedes that different stakeholders hold a variable set of expectations for IS personnel skill levels as well as a perception of skills held by IS personnel. We examine differences in expectation and performance expressed by each group and describe the impact of the discrepancy on user satisfaction, career satisfaction of IS specialists, and on job performance evaluations by IS managers. Results confirm that a discrepancy between an IS specialist's expectations of skill and their perceived skill self-proficiency impacts career satisfaction. Similar relations hold for IS managers and users. Since different stakeholders may hold different perceptions, satisfaction of all parties becomes problematic unless a common frame of reference can be determined. [ABSTRACT FROM AUTHOR] |
| Copyright of Decision Sciences is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. (Copyright applies to all Abstracts.) | |
| Βάση Δεδομένων: | Business Source Index |
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| Items | – Name: Title Label: Title Group: Ti Data: The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction. – Name: Author Label: Authors Group: Au Data: <searchLink fieldCode="AR" term="%22Tesch%2C+Debbie%22">Tesch, Debbie</searchLink><relatesTo>1,2</relatesTo><br /><searchLink fieldCode="AR" term="%22Klein%2C+Gary%22">Klein, Gary</searchLink><relatesTo>3</relatesTo> – Name: TitleSource Label: Source Group: Src Data: <searchLink fieldCode="JN" term="%22Decision+Sciences%22">Decision Sciences</searchLink>. Winter2003, Vol. 34 Issue 1, p107-129. 23p. – Name: Subject Label: Subject Terms Group: Su Data: *<searchLink fieldCode="DE" term="%22Job+satisfaction%22">Job satisfaction</searchLink><br />*<searchLink fieldCode="DE" term="%22Electronic+data+processing+personnel%22">Electronic data processing personnel</searchLink><br />*<searchLink fieldCode="DE" term="%22Stakeholders%22">Stakeholders</searchLink><br />*<searchLink fieldCode="DE" term="%22Employee+reviews%22">Employee reviews</searchLink><br /><searchLink fieldCode="DE" term="%22Ability%22">Ability</searchLink><br /><searchLink fieldCode="DE" term="%22Computer+users%22">Computer users</searchLink> – Name: Abstract Label: Abstract Group: Ab Data: ABSTRACT System development efforts depend to a large degree upon how well information systems (IS) managers, IS specialists, and IS users work together in a project team structure. Yet, these individuals frequently work under different perceptions about matters of importance to development, management, and success. This paper introduces a framework for examining IS specialists' skill requirements from a multiple-stakeholder perspective. Derived from discrepancy theory, the framework concedes that different stakeholders hold a variable set of expectations for IS personnel skill levels as well as a perception of skills held by IS personnel. We examine differences in expectation and performance expressed by each group and describe the impact of the discrepancy on user satisfaction, career satisfaction of IS specialists, and on job performance evaluations by IS managers. Results confirm that a discrepancy between an IS specialist's expectations of skill and their perceived skill self-proficiency impacts career satisfaction. Similar relations hold for IS managers and users. Since different stakeholders may hold different perceptions, satisfaction of all parties becomes problematic unless a common frame of reference can be determined. [ABSTRACT FROM AUTHOR] – Name: AbstractSuppliedCopyright Label: Group: Ab Data: <i>Copyright of Decision Sciences is the property of Wiley-Blackwell and its content may not be copied or emailed to multiple sites without the copyright holder's express written permission. Additionally, content may not be used with any artificial intelligence tools or machine learning technologies. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.</i> (Copyright applies to all Abstracts.) |
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| RecordInfo | BibRecord: BibEntity: Identifiers: – Type: doi Value: 10.1111/1540-5915.02371 Languages: – Code: eng Text: English PhysicalDescription: Pagination: PageCount: 23 StartPage: 107 Subjects: – SubjectFull: Job satisfaction Type: general – SubjectFull: Electronic data processing personnel Type: general – SubjectFull: Stakeholders Type: general – SubjectFull: Employee reviews Type: general – SubjectFull: Ability Type: general – SubjectFull: Computer users Type: general Titles: – TitleFull: The Impact of Information System Personnel Skill Discrepancies on Stakeholder Satisfaction. Type: main BibRelationships: HasContributorRelationships: – PersonEntity: Name: NameFull: Tesch, Debbie – PersonEntity: Name: NameFull: Klein, Gary IsPartOfRelationships: – BibEntity: Dates: – D: 01 M: 01 Text: Winter2003 Type: published Y: 2003 Identifiers: – Type: issn-print Value: 00117315 Numbering: – Type: volume Value: 34 – Type: issue Value: 1 Titles: – TitleFull: Decision Sciences Type: main |
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