Academic Journal

Navigating the unknown city: infrequent passengers' perceptions of integrated passenger information systems.

Λεπτομέρειες βιβλιογραφικής εγγραφής
Τίτλος: Navigating the unknown city: infrequent passengers' perceptions of integrated passenger information systems.
Συγγραφείς: Şahin, Süleyman Nurullah Adahi1 (AUTHOR) adahisahin@subu.edu.tr, Özden, Abdulkadir1 (AUTHOR)
Πηγή: Canadian Journal of Civil Engineering. 5/1/2026, Vol. 53, p1-19. 19p.
Θεματικοί όροι: *Digital platforms, *Wayfinding, *Geographic information systems, *Urban transportation, *Public transit, *Passengers
Γεωγραφικοί όροι: Türkiye
Περίληψη: Passenger information systems (PISs) are essential in transport planning, shaping accessibility, usability, and confidence in public transport. At city gateways—such as bus terminals, train stations, airports, and ferry piers—these systems are particularly important for travellers unfamiliar with local networks. However, limited research has examined how first-time or infrequent visitors perceive spatial and digital PIS in an integrated framework. This study addresses this gap through a structured, face-to-face survey of 164 participants who had never or only rarely visited Sakarya, Türkiye. The analysis highlights the unique challenges faced by nonlocal users, including uncertainty, anxiety, and navigation difficulties. Results indicate that spatial systems, especially maps, timetables, and signage, remain critical for orientation, while digital platforms, including municipal mobile applications and websites, are highly valued for fare and schedule information. The study concludes that PIS are foundational to inclusive and sustainable urban mobility, and recommends phased policies that integrate spatial and digital systems. [ABSTRACT FROM AUTHOR]
Βάση Δεδομένων: Academic Search Index
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  Data: Navigating the unknown city: infrequent passengers' perceptions of integrated passenger information systems.
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  Data: <searchLink fieldCode="JN" term="%22Canadian+Journal+of+Civil+Engineering%22">Canadian Journal of Civil Engineering</searchLink>. 5/1/2026, Vol. 53, p1-19. 19p.
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  Data: Passenger information systems (PISs) are essential in transport planning, shaping accessibility, usability, and confidence in public transport. At city gateways—such as bus terminals, train stations, airports, and ferry piers—these systems are particularly important for travellers unfamiliar with local networks. However, limited research has examined how first-time or infrequent visitors perceive spatial and digital PIS in an integrated framework. This study addresses this gap through a structured, face-to-face survey of 164 participants who had never or only rarely visited Sakarya, Türkiye. The analysis highlights the unique challenges faced by nonlocal users, including uncertainty, anxiety, and navigation difficulties. Results indicate that spatial systems, especially maps, timetables, and signage, remain critical for orientation, while digital platforms, including municipal mobile applications and websites, are highly valued for fare and schedule information. The study concludes that PIS are foundational to inclusive and sustainable urban mobility, and recommends phased policies that integrate spatial and digital systems. [ABSTRACT FROM AUTHOR]
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RecordInfo BibRecord:
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      – Type: doi
        Value: 10.1139/cjce-2025-0459
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      – Code: eng
        Text: English
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        PageCount: 19
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      – SubjectFull: Türkiye
        Type: general
      – SubjectFull: Digital platforms
        Type: general
      – SubjectFull: Wayfinding
        Type: general
      – SubjectFull: Geographic information systems
        Type: general
      – SubjectFull: Urban transportation
        Type: general
      – SubjectFull: Public transit
        Type: general
      – SubjectFull: Passengers
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      – TitleFull: Navigating the unknown city: infrequent passengers' perceptions of integrated passenger information systems.
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            NameFull: Şahin, Süleyman Nurullah Adahi
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            – D: 01
              M: 05
              Text: 5/1/2026
              Type: published
              Y: 2026
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              Value: 53
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            – TitleFull: Canadian Journal of Civil Engineering
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