Integrating experiential elements at airports: The case of Charlotte Douglas International Airport.

Συγγραφείς: Edge, Martha¹ (AUTHOR)

Πηγή: Journal of Airport Management. Autumn-Fall2026, Vol. 20 Issue 4, p380-390. 11p.

Θεματικοί όροι: *Customer experience, *Branding (Marketing), *Airports, *Airport management, Immersive design, History of aeronautics, Sustainable design

Are You, You? Seamlessly Fighting Identity Fraud with Keystroke Dynamics.

Συγγραφείς: Kim, David¹ (AUTHOR) david.kim7@tcu.edu, Valacich, Joseph S.² (AUTHOR) valacich@arizona.edu, Jenkins, Jeffrey L.³ (AUTHOR) jjenkins@byu.edu, Wilson, David W.³ (AUTHOR) davidwilson@byu.edu, Kumar, Manasvi⁴ (AUTHOR) ma.kumar@northeastern.edu, Weisgarber, Paul² (AUTHOR) paulweisgarber@arizona.edu

Πηγή: Information Systems Research (INFORMS). Sep2026, Vol. 37 Issue 3, p1854-1872. 19p.

Θεματικοί όροι: *Identity theft, *Data security failures, Biometry, User experience, Fraud investigation

Introducing the Authentic Alternative Brand Contact Experience Grid: Best practices from award-winning wineries.

Συγγραφείς: van Loggerenberg, Marthinus J. C.¹ (AUTHOR), Enslin, Carla² (AUTHOR)

Πηγή: Journal of Brand Strategy. Autumn-Fall2026, Vol. 15 Issue 2, p112-131. 20p.

Θεματικοί όροι: *Wineries, *Customer experience, *Brand name products, *Consumer psychology, *Brand identification, *Marketing strategy, Wine tourism, Wine districts

Γεωγραφικοί όροι: Napa Valley (Calif.)

AI Is Blurring the Line Between Sales and Marketing.

Συγγραφείς: Chung, Doug J.¹, Fann, Jean-Christophe², Plotkin, Candace Lun³, Stanley, Jennifer⁴, Valdivieso, Maria⁵

Πηγή: Harvard Business Review Digital Articles. 9/4/2026, p1-8. 8p.

Θεματικοί όροι: *Customer experience, *Organizational change, *System integration, *Customer relations, *Sales personnel

Customization and the Customer Journey.

Συγγραφείς: Kim, Suh Yeon (AUTHOR) Suh.Yeon.Kim@georgetown.edu, Hamilton, Rebecca W. (AUTHOR), Kim, TI Tongil (AUTHOR), Lewis, Michael V. (AUTHOR)

Πηγή: Journal of Marketing. Nov2026, Vol. 90 Issue 6, p26-47. 22p.

Θεματικοί όροι: *Customization, *Customer experience, *Customer relationship management, *Customer relations, *Consumer behavior, *Retail industry

Quality in Context: Experience-Relevant Consumption Context Influences Product Ratings.

Συγγραφείς: Meister, Matt (AUTHOR) mmeister@usfca.edu, Reinholtz, Nicholas (AUTHOR)

Πηγή: Journal of Marketing. Nov2026, Vol. 90 Issue 6, p69-89. 21p.

Θεματικοί όροι: *Consumption (Economics), *Product reviews, Experience, Recreational equipment, Weather

Εταιρία/Οντότητα: Recreational Equipment Inc.

Why the Best Immersive Experiences Succeed.

Συγγραφείς: Nunes, Joseph C. (AUTHOR), Heimann, Wendy (AUTHOR)

Πηγή: Harvard Business Review. Jul/Aug2026, Vol. 104 Issue 4, p88-99. 12p. 9 Color Photographs, 1 Chart, 1 Cartoon or Caricature.

Θεματικοί όροι: *Customer experience, *Consumer psychology, *Customer satisfaction, Immersive design, Environmental psychology, Motivation (Psychology)

Curating the Crowd: How Firms Manage Social Fit to Stage Social Atmospheres.

Συγγραφείς: Danatzis, Ilias (AUTHOR) ilias.danatzis@kcl.ac.uk, Hill, Tim (AUTHOR), Karpen, Ingo O. (AUTHOR), Kleinaltenkamp, Michael (AUTHOR)

Πηγή: Journal of Marketing. Mar2026, Vol. 90 Issue 2, p115-134. 20p.

Θεματικοί όροι: *Experience economy, *Consumers, *Customer experience, *Brand loyalty, Social context, Social groups, Musical performance

Γεωγραφικοί όροι: Berlin (Germany)

Co-creation of experiences among multiple actors in physical and virtual environments

Συγγραφείς: Ghanavati, Hengameh

Συνεισφορές: University/Department: Universitat de Girona. Departament d'Història i Història de l'Art, University/Department: Universitat de Girona. Institut de Recerca en Turisme

Thesis Advisors: Galí Espelt, Núria, De-Juan-Vigaray, María D.

Πηγή: TDX (Tesis Doctorals en Xarxa)

Θεματικοί όροι: Cocreació d’experiències, Cocreación de experiencias, Experience co-creation, Experiència turística, Experiencia turística, Tourist experience, Paisatge d’experiències, Paisaje de experiencias, Experiencescape, Guies turístics, Guías turísticos, Tour guides, Influenciadors de viatges, Influenciadores de viajes, Travel influencers, Turistes, Turistas, Tourists, Patrimoni cultural, Patrimonio cultural, Cultural heritage

Περιγραφή αρχείου: application/pdf

Σύνδεσμος πρόσβασης: https://hdl.handle.net/10803/698331

Marketplace Inclusion Across the Consumer Journey: A Five-Stage Framework.

Συγγραφείς: Wang, Jiaqian (AUTHOR) janewang@nus.edu.sg, Lee, Angela Y. (AUTHOR)

Πηγή: Journal of Public Policy & Marketing. Jul2026, Vol. 45 Issue 3, p280-282. 3p.

Θεματικοί όροι: *Customer experience, *Financial inclusion, Social integration

THE CURSE OF EXPERIENCE IN CREATIVE CROWDSOURCING CONTESTS AND CONTEST SEARCHES AS A REMEDY.

Συγγραφείς: Jin, Yuan (AUTHOR) yuan.jin@ttu.edu, Lee, Ho Cheung Brian (AUTHOR) brian.lee@psu.edu, Li, Xinxin (AUTHOR) xinxin.li@uconn.edu

Πηγή: MIS Quarterly. Mar2026, Vol. 50 Issue 1, p351-378. 28p. 11 Charts.

Θεματικοί όροι: *Crowdsourcing, *Information-seeking behavior, Experience, Contests, Creative ability, Inspiration, Information-seeking strategies

AI for Customer Journeys: A Transformer Approach.

Συγγραφείς: Lu, Zipei (AUTHOR), Kannan, P.K. (AUTHOR) pkannan@umd.edu

Πηγή: Journal of Marketing Research (JMR). Feb2026, Vol. 63 Issue 1, p1-26. 26p.

Θεματικοί όροι: *Artificial intelligence, *Customer experience, *Transformer models, Language models, Long short-term memory, Hidden Markov models

Hamnet.

Συγγραφείς: Ahlskog, Gary¹ (AUTHOR) gary@pipeline.com

Πηγή: Psychoanalytic Review. Jun2026, Vol. 113 Issue 2, p209-212. 4p.

Θεματικοί όροι: *Aesthetic experience, *Grief, *Bereavement, *Filmmakers, *Paranormal fiction, *Tragedy (Drama), *Poets, *Filmmaking

People: Shakespeare, William, 1564-1616

Some Remarks on the Concept and Structure of the Dictionary of Aesthetic Emotions.

Συγγραφείς: Dzienisiewicz, Daniel¹ (AUTHOR) dzienis@amu.edu.pl, Dzienisiewicz, Maria² (AUTHOR) maria.w.dzienisiewicz@gmail.com

Πηγή: Lexicography. Jun2026, Vol. 13 Issue 1, p88-105. 18p.

Θεματικοί όροι: *Lexicography, *Aesthetic experience, *Lexicology, *Russian language, *Discourse analysis, *Musical criticism

Bridging the Gap in Abbreviation Lookup: User Experiences and Design Recommendations.

Συγγραφείς: Bozkurt, Ferdi¹ (AUTHOR) ferdib@anadolu.edu.tr

Πηγή: Lexicography. Jun2026, Vol. 13 Issue 1, p31-64. 34p.

Θεματικοί όροι: *User experience, *Abbreviations, *User-centered system design, *Information retrieval, *Educational background

PCE's and Art Education: How Art in a Classroom Setting Fosters Positive Childhood Experiences

Συγγραφείς: Gabi Rost-Tallman

Πηγή: Online Submission. 2026M.A. Thesis, Moore College of Art & Design.

Peer Reviewed: N

Page Count: 242

Descriptors: Art Education, At Risk Students, Early Experience, Neurodevelopmental Disorders, Resilience (Psychology), Program Effectiveness, Student Centered Learning, Students with Disabilities, Trauma Informed Approach, Middle School Students, High School Students

Γεωγραφικοί όροι: Pennsylvania

A Consumer-Centric Approach to Phygital Brand Experiences: Insights into Generation Z’s Motivations, Barriers, and Emotions

Συγγραφείς: Krtolica Lukic, Aleksandra

Συνεισφορές: University/Department: Universitat Ramon Llull. Facultat de Comunicació i Relacions Internacionals Blanquerna

Thesis Advisors: Polo López, Marcos, Cuenca Fontbona, Juan

Πηγή: TDX (Tesis Doctorals en Xarxa)

Θεματικοί όροι: Brand Experience, Phygital, Marketing, Generation Z, Customer-centric, Neuromarketing, Customer Experience, Omnichannel, Digital Experience, Ciències socials, periodisme i documentació

Περιγραφή αρχείου: application/pdf

Σύνδεσμος πρόσβασης: https://hdl.handle.net/10803/697257

Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact.

Συγγραφείς: Kinch, Michelle A.¹ (AUTHOR) michelle.a.kinch@tuck.dartmouth.edu, Buell, Ryan W.² (AUTHOR) rbuell@hbs.edu

Πηγή: Management Science (INFORMS). Nov2025, Vol. 71 Issue 11, p9710-9729. 20p.

Θεματικοί όροι: *Financial services industry, *Customer experience, *Organizational performance, *Self-service (Economics), Social interaction, Trust

Network-Aware Semantic Compression for Extended Reality Traffic in 6G Networks

Συγγραφείς: Kumar, Satyam, Srivastava, Shreya, Dutta, Sourav, Das, Goutam

Πηγή: 2026 IEEE 37th International Symposium on Personal, Indoor and Mobile Radio Communications (PIMRC) Personal, Indoor and Mobile Radio Communications (PIMRC), 2026 IEEE 37th International Symposium on. :1-6 Sep, 2026

Relation: 2026 IEEE 37th International Symposium on Personal, Indoor and Mobile Radio Communications (PIMRC)

Human Centered AI Framework for Smart Tourism; a Context-Aware AI Framework for Travel Recommender System

Συγγραφείς: Suhartono, Shannon Ariella, Putri, Gabriella Sagita, Husna, Nisrin

Πηγή: 2026 13th International Conference on ICT for Smart Society (ICISS) ICT for Smart Society (ICISS), 2026 13th International Conference on. :1-6 Aug, 2026

Relation: 2026 13th International Conference on ICT for Smart Society (ICISS)